Submit Your Claim

How to claim

1. Funeral Benefit Claim

• Download the Funeral Claim Benefit Form

Along with the completed claim form, you'll need to submit the following documents:

• Certified copy of claimant ID/Omang
• Certified death certificate
• Copy of marriage certificate (if applicable)
• Birth certificate for minor (if applicable)
• Proof of bank details
• Payslip or bank s tatement

Kindly submit all required documents and the completed claim form to lifeclaims@hollard.co.bw. Please mention 'Funeral Benefit Claim' in the email subject along with your applicant ID number. 

2. Cashback Benefit Claim

• Download the Cashback Benefit Form

Along with the completed claim form, you'll need to provide the following documents:

• Certified copy of claimant ID/Omang
• Proof of bank details
• Payslip or b ank statement

Kindly submit these documents along with the completed claim form to lifeclaims@hollard.co.bw. Please use 'Cashback Benefit' along with your applicant ID number as the email subject.

3. Premium Refund Claim

• Download the Premium Refund Form

Along with the completed claim form, you'll need to provide the following documents:

• Certified copy of claimant ID/Omang
• Proof of bank details
• Payslip or bank statement

Kindly submit these documents along with the completed claim form to customerservice@hollard.co.bw. Mention 'Premium Refund' in the email subject along with your applicant ID number.
 

4. KYC Form

• Download the KYC Non-Individual Form